Novotel Surfers Paradise Gold Coast, Gold Coast

The hotel has great views, though the rooms are a little small. They are nicely done, mostly sea-facing, but some have partial views due to little to no air extraction. Check-in at 3pm wasn’t ready yet.

The hotel offers renovated rooms, clean and tidy, friendly staff, and an ocean view. While the room was inadequately stocked initially, the receptionist provided towels and directed us to the pool, showing good customer service.

The hotel's location is convenient, with some drawbacks, and the service was hit or miss. The dining options were limited, and the facilities were average.

The hotel has a great location right in the heart of Surfers Paradise, near Cavill Avenue. The rooms were nice and clean, serviced daily, but a bit tiny with small beds. The service was super friendly and helpful, making for a lovely experience. The dining options were average with some delays in service. Overall, a convenient stay with a few minor drawbacks.

The hotel was conveniently located near a shopping mall, restaurants, and a supermarket, making it easy to access essential amenities. The rooms were spacious and comfortable despite being close to the noisy elevators. However, the lack of a proper desk might not suit those needing a work area.

The hotel's location is conveniently close to main areas, making it easy to choose activities all day. Although there were some cleanliness issues in the surroundings, we eventually got used to them. The dining experience left much to be desired due to an overemphasis on staff handling food in current circumstances.

My stay at the hotel was a mixed experience. The room was clean and comfortable, but it felt outdated and had poor lighting. The service was exceptional, with staff going above and beyond to ensure a pleasant stay. The location was convenient, close to shops and bars, but some customers seemed confused. The dining was average with limited selection, yet the staff were very attentive. Overall, a decent stay with room for improvement.

I had a lovely stay at the hotel. The rooms were cozy and comfortable, and I enjoyed the eco-friendly option of skipping daily room service. The pool and spa area were fantastic, and the staff was friendly. However, finding parking was a bit of a hassle, driving around for 20 minutes before securing a spot.

Staying at this hotel was a mixed experience. The rooms were great and worth the price, offering a luxurious feel with a stunning view of Cavill's main strip and the beach. However, the constant noise from the nearby Sling Shot ride took some getting used to. The service was top-notch, with attentive staff willing to assist, although having to repeatedly request the King bed to be split into singles was a letdown. The location was fantastic, right in Cavill and near the tram line, providing easy access to everything in Surfers Paradise. Dining was a bit of a letdown due to overcrowding and lack of staff, but the hotel made up for it with indulgent pastries. Overall, a stay with some highs and lows.

The hotel is a mixed bag: the rooms are not soundproofed, somewhat old and not the cleanest, but they are at least restocked with toiletries and coffee daily. The service was efficient and catered to all our needs, although some staff members felt a bit distant. The location is fantastic, convenient for activities and shopping, but lacks proper upkeep in some areas. The dining options vary from great variety at breakfast to overpriced and inedible dishes. The facilities are average.