Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
spacious
uncomfortable bed
outside surroundings
6.8/10
Nice
Rooms
6.7
Location
7.8
Service
7.7
Dining
5.6
Guest reviews
6.8/10
based on 18 reviews
7.4
7.4/10 based on 4739 reviews
Philip
United Kingdom,
April
2024
5.6/10
The hotel's room cleanliness and comfort left much to be desired, with issues like sand in the bed and a safety pin in the bedding. However, the staff were friendly and helpful, with great facilities on-site. The location was convenient, although parking was challenging at times. The dining experience could have been better, with some disappointing aspects.
Rooms
5.0
The rooms were not properly cleaned and had uncomfortable bedding.
Service
8.0
The staff were friendly and very helpful.
Location
7.0
The location was convenient with some noise from the street.
Dining
5.0
The dining experience wasn't too nice.
Facilities
The facilities were great overall.
Richard
United Kingdom,
April
2024
5.4/10
The hotel had issues with the rooms being uncomfortable, but the service was exceptional. The location was good, although it needs renovation. The dining experience was not impressive, but the facilities were average.
Rooms
5.0
The rooms were old and tired, not providing proper comfort. We had to request a refund due to a sand-filled bed and other issues.
Service
9.0
The service went above and beyond our expectations, making our stay worthwhile.
Location
6.0
The location was fabulous, close to shops, supermarkets, and restaurants. However, the hotel needs renovation and more amenities.
Dining
5.0
The dining experience was subpar and felt unpleasant, with limited options and rushed staff.
Facilities
5.0
The facilities were average, not providing anything exceptional.
Mike
United Kingdom,
April
2024
7.4/10
I had a pleasant stay overall. The rooms were modern and fresh with a comfy king bed, but the pillows were too hard for my liking. I appreciated the eco-friendly option to not have my room serviced daily, even though proper bins were lacking.
Rooms
8.0
The room was a decent size and had a modern and fresh feel with a comfy king bed, but the pillow was too hard for my taste. I liked the eco-friendly option to not have my room serviced daily.
Service
8.0
The staff was friendly and efficient, making my stay enjoyable. However, it was a bit disappointing to learn that there was no free Wi-Fi.
Location
7.0
The location was good, close to the center of Surfers Paradise.
Dining
5.0
The dining experience was a bit lacking, especially with the waffles and bacon being inedible. Although the price was reasonable, some improvements in food quality and service organization are needed.
Facilities
9.0
The pool and spa area were lovely, offering a relaxing space to unwind during my stay.
Geoffrey
United Kingdom,
March
2024
7.8/10
The service provided was friendly and accommodating. The location is excellent, with convenient access to shopping, the beach, and entertainment; however, the surroundings outside the hotel could be better maintained. Dining was satisfactory, offering great value and being close to various amenities. Overall, it was a comfortable stay with a few minor drawbacks.
Rooms
8.0
The rooms were fantastic, spacious, and clean, but the bed was not comfortable with a noticeable join in the middle.
Service
7.0
The service was friendly and accommodating.
Location
9.0
The location was excellent, with convenient access to shopping, the beach, and entertainment.
Dining
7.0
The dining experience was satisfactory, offering great value and convenience.
Facilities
8.0
The facilities were good and had everything needed for a comfortable stay.
clean
uncomfortable bed
Nathan
United Kingdom,
February
2024
7.0/10
The hotel is a mixed bag with its pros and cons. While the location is excellent, right in the heart of Surfers Paradise with easy access to amenities, the rooms are outdated and dark. The service is top-notch, especially the helpful concierge, but some minor issues like the lack of hooks in the bathroom can be bothersome. The dining options may not cater well to all dietary needs, and the facilities are average.
Rooms
5.0
The rooms feel old and tired, reminiscent of my grandma's house. They are also quite dark.
Service
9.0
The service is excellent overall, with the staff being very friendly and quite helpful.
Location
8.0
The hotel's location is fantastic, right in the heart of Surfers Paradise with easy access to everything you may need.
Dining
6.0
The dining experience falls short, with limited options that may not suit everyone's preferences.
Facilities
7.0
The hotel offers basic facilities, nothing extraordinary.
Liz
United Kingdom,
February
2024
7.4/10
The hotel has great views, though the rooms are a little small. They are nicely done, mostly sea-facing, but some have partial views due to little to no air extraction. Check-in at 3pm wasn’t ready yet.
Rooms
8.0
The rooms had great views, though little small, nicely done, and mostly sea-facing.
Service
7.0
The service was a bit self-service oriented, with clearing and setting tables detracting. However, there was one amazing female staff member who paid attention to our request for a quiet room.
Location
9.0
The location is pretty good, right in the center of the city. It's very convenient to anywhere: shops, beach, supermarket, and restaurants.
Dining
7.0
The dining had a very good selection but was very busy.
Facilities
6.0
The facilities were average, could use some updating like changing the yellow light to white for better visibility.
Great views
Self-service orientation
Robert
United Kingdom,
January
2024
7.6/10
The hotel offers renovated rooms, clean and tidy, friendly staff, and an ocean view. While the room was inadequately stocked initially, the receptionist provided towels and directed us to the pool, showing good customer service.
Rooms
8.0
The room was cleaned thoroughly after a mishap and looked great. However, it was inadequately stocked initially.
Service
7.0
The service was excellent overall, with attentive staff guiding us to amenities. However, there was a delay with key tag logging causing some inconvenience.
Location
9.0
The hotel's location was great, with an ocean view on the 35th floor and close proximity to Cavill and Surfers Paradise. The staff's personal touch with an anniversary gift was appreciated.
Dining
6.0
The in-room dining service was not appetizing and lacked variety. However, the cafe and restaurant had excellent value and sea views.
Facilities
8.0
The facilities were convenient and well-maintained.
Rosalind
United Kingdom,
January
2024
5.4/10
The hotel's location is convenient, with some drawbacks, and the service was hit or miss. The dining options were limited, and the facilities were average.
Rooms
6.0
My room near the lift was in need of renovation, especially the bathroom, but it met my expectations.
Service
5.0
The service was a mix; some staff were obliging and catered to my allergies, while others weren't very helpful at all.
Location
7.0
The hotel's location, though strategically placed steps from Cavill Avenue, had some old aspects and lacked sufficient staffing during peak times.
Dining
5.0
The dining experience was quite average, with a limited menu selection that was heavy and fatty.
Facilities
5.0
The facilities were somewhat lacking in variety and quality.
convenient location
limited dining
Ray
United Kingdom,
November
2023
7.4/10
The hotel has a great location right in the heart of Surfers Paradise, near Cavill Avenue. The rooms were nice and clean, serviced daily, but a bit tiny with small beds. The service was super friendly and helpful, making for a lovely experience. The dining options were average with some delays in service. Overall, a convenient stay with a few minor drawbacks.
Rooms
7.0
The rooms were nice and clean, serviced daily but were very tiny with small beds.
Service
9.0
The service was super friendly and very helpful.
Location
8.0
The location is great, right near Cavill Avenue in Surfers Paradise.
Dining
6.0
The dining was average with some delays in service.
Facilities
7.0
The hotel facilities need some minor attention.
Jeff
United States,
November
2023
8.0/10
The hotel was conveniently located near a shopping mall, restaurants, and a supermarket, making it easy to access essential amenities. The rooms were spacious and comfortable despite being close to the noisy elevators. However, the lack of a proper desk might not suit those needing a work area.
Rooms
8.0
The rooms were spacious and comfortable.
Service
7.0
The staff, although overwhelmed, was super friendly and efficient, always ready to assist with any request.
Location
9.0
The location was excellent, close to the beach, shops, restaurants, and public transport. Perfect for families seeking convenience.
Dining
8.0
The dining experience was top-notch, with amazing staff, despite some chaos with guests queuing.
Facilities
8.0
The hotel offered a range of facilities and services for a pleasant stay.
David
United Kingdom,
September
2023
6.6/10
The hotel's location is conveniently close to main areas, making it easy to choose activities all day. Although there were some cleanliness issues in the surroundings, we eventually got used to them. The dining experience left much to be desired due to an overemphasis on staff handling food in current circumstances.
Rooms
7.0
The rooms were comfortable, but not as appealing as in the photographs. They need some maintenance and repainting to meet expectations.
Service
8.0
The hotel staff, including those in nearby services they recommended, were friendly and accommodating throughout our stay.
Location
7.0
The hotel's location was easily accessible on foot, providing great access to main areas despite some initial cleanliness issues.
Dining
5.0
The food quality fell short of expectations.
Facilities
6.0
The hotel offers basic facilities, but they could be improved to enhance the overall guest experience.
Alan
United Kingdom,
September
2023
7.2/10
My stay at the hotel was a mixed experience. The room was clean and comfortable, but it felt outdated and had poor lighting. The service was exceptional, with staff going above and beyond to ensure a pleasant stay. The location was convenient, close to shops and bars, but some customers seemed confused. The dining was average with limited selection, yet the staff were very attentive. Overall, a decent stay with room for improvement.
Rooms
6.0
The room, although clean and with a comfortable view, felt outdated and had poor lighting.
Service
9.0
The service was exceptional, with staff going above and beyond to make my stay special.
Location
7.0
The location was convenient, within walking distance to shops and bars, but some customers seemed confused about where to congregate.
Dining
7.0
The dining experience was average with limited selection, but the staff were very attentive.
Facilities
7.0
The facilities were functional and met basic needs.
Marvin
United States,
August
2023
7.2/10
I had a lovely stay at the hotel. The rooms were cozy and comfortable, and I enjoyed the eco-friendly option of skipping daily room service. The pool and spa area were fantastic, and the staff was friendly. However, finding parking was a bit of a hassle, driving around for 20 minutes before securing a spot.
Rooms
8.0
The rooms were comfortable and had everything we needed for our one-night stay.
Service
7.0
The staff was helpful, friendly, and always had a smile, except for one staff member during check-in who seemed a bit indifferent.
Location
7.0
The location was great with everything within a short walking distance, but the area outside the lift was not well-maintained.
Dining
6.0
The dining was just okay, but I found it to be a bit pricey compared to other options nearby.
Facilities
8.0
The pool and spa areas were lovely, though some parts of the location were not as tidy as expected.
Friendly staff
Parking hassle
Adam
United Kingdom,
July
2023
7.8/10
Staying at this hotel was a mixed experience. The rooms were great and worth the price, offering a luxurious feel with a stunning view of Cavill's main strip and the beach. However, the constant noise from the nearby Sling Shot ride took some getting used to. The service was top-notch, with attentive staff willing to assist, although having to repeatedly request the King bed to be split into singles was a letdown. The location was fantastic, right in Cavill and near the tram line, providing easy access to everything in Surfers Paradise. Dining was a bit of a letdown due to overcrowding and lack of staff, but the hotel made up for it with indulgent pastries. Overall, a stay with some highs and lows.
Rooms
8.0
The rooms are very luxurious with a great view of Cavill's main strip and the beach.
Service
9.0
The service was excellent, with staff attentive and caring.
Location
9.0
The location is fantastic, right on Cavill and near the tram line.
Dining
6.0
Dining was less than satisfactory due to overcrowding and lack of staff, but the pastries were indulgent.
Facilities
7.0
The hotel had ample loungers and a jacuzzi, but could do with a revamp.
John
United Kingdom,
July
2023
6.6/10
The hotel is a mixed bag: the rooms are not soundproofed, somewhat old and not the cleanest, but they are at least restocked with toiletries and coffee daily. The service was efficient and catered to all our needs, although some staff members felt a bit distant. The location is fantastic, convenient for activities and shopping, but lacks proper upkeep in some areas. The dining options vary from great variety at breakfast to overpriced and inedible dishes. The facilities are average.
Rooms
6.5
The rooms, while small and not well soundproofed, were cleaned daily and restocked with amenities.
Service
7.5
The service was quick to assist and catered to our needs, yet some staff felt a bit distant.
Location
8.0
The location is a great bonus for access to activities, shopping, and the beach, although some areas lack proper upkeep.
Dining
5.0
The dining experience ranged from great variety at breakfast to overpriced and inedible dishes.
Hotel Logos Krakow
Normandy Le Chantier
The Chancellor On Hobson
San Francisco Marriott Fisherman'S Wharf
The Royal River Hotel
Hotel Pont Royal Paris
Amara Singapore - Newly Renovated
Maritim Hotel Dresden
Danfords Hotel & Marina
Ibis Aalst
Novotel Breda
Novotel Hyderabad Convention Centre